Project Summaries

Sectors

Modern Secure Asset Management

Be-IT Resourcing is a leader in IT recruitment, specialising in the sourcing of high calibre professionals. To meet the growing workforce demand for secure mobile working and ensure alignment with GDPR regulations, Be-IT sought to improve their IT security systems, policies and procedures.

With no disruption to the day-to-day running of the business, Bridgeall’s expert Managed IT Services team delivered modern secure management for Be-IT assets through the implementation of Microsoft Enterprise Mobility and Security Suite (EMS), developed the company’s security policy and assisted in Cyber Essential Plus certification.

Recruitment
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Flexible, Secure, Anywhere, Any Device Working

To support new premises, Be-IT Resourcing, a leader in IT recruitment, required a cloud-based office for staff delivering a flexible, secure environment supporting anywhere, anytime, any device access to business-critical information.

Bridgeall’s expert Managed IT Services team implemented an O365 solution with an E3 subscription plan including Exchange, SharePoint and Skype along with licences for Office 2013 Professional enabling Be-IT to collaborate and share key business information 24/7 for any location. The project established the foundations for a more agile, flexible way of working.

Recruitment
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Service Desk & Monitoring Platform Integration

BUUK Infrastructure is the leading independent provider of last-mile utility networks, constructing and operating essential utility assets for over a million homes in the UK.

BUUK  embarked on a project to raise the business wide visibility of the status of the critical systems in use within the organisation. The aim of the system was to centralise information from disparate IT monitoring systems into a clean colour coded interface so that it would be easy to understand for end users. 

Bridgeall were approached to  integrate BUUK’s service desk with the organisations core monitoring systems. Service desk tickets were automatically assigned an impact and urgency value and new rules created and used to assign a category and subcategory based on CMDB details streamlining processes.

Energy & Utilities

Sailing Towards a Modern Intelligent Workplace with O365

With a fleet of 33 vessels completing approximately 136,000 sailings a year, CalMac is the UK’s largest ferry operator providing a lifeline to communities across 200 miles of Scotland’s west coast.

Working closely with the CalMac internal management team, Bridgeall has put in place the foundations supporting the company’s digital transformation journey. Successfully delivered projects include an IBM Lotus Notes and SmartCloud migration to Microsoft O365; the transfer of CalMac’s Domino Intranet to SharePoint Online; together with support provided covering an organisation-wide O365 onboarding plan.

Transport

Water Supplier Billing Solution for High-Value Customers

Castle Water is the leading independent water supplier to businesses and organisations across the UK. In common with all suppliers, their customers with trade effluent (TE) are, proportionately, their highest value customers. Trade effluent billing is complex and unnoticed data issues cause substantial revenue loss. Castle had a clear and obvious need for a highly accurate billing solution.

Building from our experience of developing market settlement solutions for the English and Scottish markets we designed our trevi Billing solution and implemented and manage for Castle Water in Microsoft Azure using SQL Azure and .NET. The solution bills all services for TE customers, automatically generates adjusted bills and includes consolidated (group) billing. It is the most accurate and re-active TE billing solution available and bills every penny on-time.

Castle Water is recognised as a market leader in trade effluent billing and in making the process simple for their customers.

Water

Market-Critical Central System for the Water Sector in Scotland

The CMA administers the c£320M market for retail of water and wastewater services in Scotland. A key responsibility is to calculate the market-wide settlement of charges between the wholesaler, Scottish Water, and all retailers.

Bridgeall designed, developed, supported and enhanced the entire Central Systems underpinning this newly competitive market.

To assure the correctness of the market-critical settlement software, Bridgeall also built a flexible custom test solution providing rapid, precise and repeatable testing for a large number (1,000+) of complex billing scenarios.

Breaking the Cycle of Re-Offending

Community Justice Scotland (CJS) is the national body responsible for reducing re-offending. An efficient and effective system for offender management is critical to achieving the organisation’s vision of breaking the cycle of re-offending.

Bridgeall is responsible for the support and on-going development of the Offender Management System used by CJS, the Scottish Prison Service, 1,200 social workers and 100 psychologists across 32 Local Authorities. A Bridgeall team comprising a Senior Project Manager, Solution Architect and Software Engineers work collaboratively to develop and provide on-going support for Community Justice applications. A new updated version of the system is developed and released annually.

Public Sector
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SharePoint Document Management for the Public Sector

Cumbria County Council, headquartered in Carlisle, employs over 10,000 staff and delivers a range of strategic services to the people of the county.

The Council wished to take advantage of a move to new premises by digitising physical mail they received. By ascertaining which departments received the most mail, the metrics would enable the Council to help digitise public services, resulting in more efficient and cost effective range delivery.

Bridgeall utilised the Council’s existing on-premise SharePoint 2013 Enterprise Farm to deliver a digital delivery document management solution which combined out-of-the-box SharePoint components with custom development covering the more complex requirements.

Public Sector

Tracking The Famous Grouse

Edrington makes some of the world’s best-loved Scotch Whiskies – The Macallan, Highland Park, The Glenrothes and The Famous Grouse. The Group had a requirement to improve the way it managed and tracked casks.

Developed on a SharePoint hosted app built using the latest version of ASP.NET MVC and SQL Azure, Bridgeall delivered a modern Cask Tracking System now in use across multiple locations in both Spain and Scotland. It allows Edrington to track cask creation, repairs and movements providing a detailed history for every cask, data integrity and a wealth of accessible management information. The project was successfully delivered on-time and under budget.

Reducing Scotland’s Carbon Footprint

EST is a social enterprise offering impartial advice on reducing the country’s carbon footprint. The Scottish Government asked EST to manage a project to design and build a register for the collection and validation of Energy Performance Certificates (EPC).

Bridgeall’s Microsoft accredited .NET development team designed, developed and deployed the new combined register within six months. An Agile development approach was essential to accommodate multiple third parties and frequent specification changes. The customised software solution developed by Bridgeall plays a key role in the Scottish Government’s drive to reduce the country’s carbon footprint, meeting the challenges of global warming. Circa 200,000 Energy Performance Certificates are generated annually from the new combined register.

Energy & Utilities

Supporting Employment in Scotland

Fair Start Scotland (FSS) is Scotland’s employment support service providing assistance to those individuals ‘furthest from getting steady work’.

During the transition period from DWP, it became clear that a new Scottish IT system would be required to manage support and following a competitive tender, Bridgeall was appointed as the delivery partner for a new Scottish Employability Tracking Service (SETS).

Late delivery was not an option. The full project lifecycle – strategy, initiation, discovery, procurement, alpha, beta and transition to live service – had to be completed within 14 months; and at a fixed price. Working closely with FSS’s internal project team, and adopting an Agile approach, the Bridgeall software development team delivered on-time and under budget.

Public Sector
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A Modern Intranet Supporting Sustainable Forestry

Forest Research is the UK’s principal organisation for forestry and tree-related research, internationally renowned for the provision of evidence and scientific services in support of sustainable forestry. The organisation had an urgent requirement for a new Intranet to support its digital transformation journey.

Bridgeall successfully engaged with the internal Forest Research management team to deliver a Modern SharePoint Intranet including design, build, CMS, collaborative spaces, document management, governance, migration plan and post-launch support.

Bridgeall has subsequently provided governance and guidance around Office 365, Teams and SharePoint usage within the organisation.

Public Sector

Refreshing the Parts Others Cannot Reach

Following a strategic decision to re-develop and standardise on Microsoft technologies, Bridgeall was selected from a competitive tender as one of Heineken UK’s SharePoint .NET and core ASP.NET preferred development partners based on our deep .NET experience, SharePoint know-how, agile development approach and rigorous software engineering discipline.

With the aim of delivering immediate improvements in business processes, the first project was to transition an Out of Hours Support Manager application from a variety of disparate departmental solutions, both Lotus Notes applications and spreadsheets, into a single application that streamlined the process for the business. This initial application would lay much of the framework for standardising subsequent applications. To ensure seamless integration, Bridgeall took a wider and longer-term view, developing a set of re-usable components and design elements that could be easily incorporated across the full programme.

Drinks

A Power Apps Health & Safety Risk Assessment Solution

One of the largest social landlords in Scotland, Link Group is a group of award-winning social enterprise companies serving over 15,000 customers.

As part of an on-going relationship with Link, supporting the Group on its journey to becoming a Modern Intelligent Workplace, Bridgeall delivered a new Risk Assessment solution using Power Apps. The new solution delivered cost and productivity improvements by streamlining the process of raising actions, reviewing and approving Risk assessments before they are finally published for use.

Consequently, Risk Assessments are now worked through to an approved state producing a final Risk Assessment document for organisation-wide use.

Housing

Enhanced Productivity with O365

One of the largest social landlords in Scotland, Link Group is a group of award-winning social enterprise companies serving over 15,000 customers.

In order to take advantage of the full potential of the O365 portfolio of services Link made the decision to migrate from Google G-Suite.

Bridgeall were appointed to help Link Housing Group move from the Google G-Suite cloud solution and onto the Office 365 platform. This involved the migration of all mailboxes, user and team data stores.Bridgeall established a migration farm hosted in Azure for the duration of the project where data was initially transferred and converted from Google to Microsoft format. All mailboxes for users and shared resources containing email, calendars and contacts were migrated in O365 exchange online. It was completed as a cutover migration for the entire organisation with around 800 users going live across a single weekend.

Housing

Disaster Recovery with a Hybrid Cloud & On Premise Solution

McCallister Litho Group (MLG) is a dynamic print services and fulfilment company based in Glasgow.

MLG approached Bridgeall with an ageing group of servers and out of date business applications that required overhaul. They were also concerned about their ability to recover from a disaster should a major IT failure occur. Bridgeall produced a detailed options report providing several solutions with varying levels of cost. Key was the introduction of Cloud Services in Azure and Office 365 delivering significant improvements to the Business Continuity Plan.

The final solution consisted of a hybrid network of on premise and cloud based virtualised Windows Servers combined with Office 365, backed by a fully managed IT support contract covering business hours and 24/7 system monitoring.

Manufacturing

Settlements System for the Water Market in England

To fulfill its role as Market Operator for the world’s largest competitive water market, MOSL required a central solution to manage all market transactions and market-wide settlement of wholesale charges between the Wholesalers and Retailers.

Working in close partnership with the leading IT services provider CGI, Bridgeall successfully delivered the settlements sub-system at the heart of the Central Market Operating System (CMOS).

Bridgeall developed the high-quality solution, which settles £2.5BN annually, over 15 months and after a further 6 months of market testing only 7 minor defects were detected.

A Bat Smart Curtailment System (BSCS)

NP, a leading independent renewable energy consultancy operating globally, required a system for the curtailment of wind turbines when a high risk of bat fatality is present on windfarms. In the US, the current blanket curtailment approach in response to high wind speed minimises bat fatalities (an endangered mammal) but at a significant economic cost to operators even when there are no bats in the area. Estimates suggest that 25% to 75% of curtailment hours may be unnecessary.

Working closely with NP and Elekon AG (a Swiss-based supplier of Batlogger equipment for recording and analysing the location of bats), Bridgeall custom developed the software underpinning a Bat Smart Curtailment System to minimise these economic costs. The system removes the need for blanket curtailment by monitoring bat activity in real-time, curtailing turbines only when relative risk value has reached a certain level.

Energy & Utilities

Supporting Professional Career Development in the NHS

NHS Education for Scotland (NES) is an education and training body and a special health board within NHS Scotland, with responsibility for developing and delivering education and training for the healthcare workforce in Scotland.

The NES Nursing and Midwifery Career-long ePortfolio system allowed practitioners to record evidence of continuing professional development on an electronic platform however this system was not intuitive which meant that many health professionals did not use it and went back to paper-based re-validation. NES sought to

Bridgeall was engaged by the Digital team at NHS Education for Scotland (NES Digital) to develop a new web application. Working closely with the NES product owners and UX team to refine user stories and develop appealing visual designs, the new system allowed users to generate evidence for re-validation in many formats, e.g. various forms, file uploads and professional details. The resulting application has been enhanced twice and is currently being used by 25,000 users.

Public Sector

Job Re-Evaluation Platform Development for the NHS

NHS Education for Scotland (NES) is an education and training body and a special health board within NHS Scotland, with responsibility for developing and delivering education and training for the healthcare workforce in Scotland.

NHS Scotland operated a Job Evaluation Scheme which was used to determine the pay bands for posts on Agenda for Change contracts. In order to drive efficiencies and improve the solution where possible, NHS Scotland sought to redevelop the functionality and host the system on a national platform in line with the Scottish Governments Digital Health & Care Strategy. 

Bridgeall delivered a solution architecture that considered the functional requirements of the system and requirements for integration into NHS Education for Scotland’s Turas Digital platform. The first phase of work engaged with the wider stakeholder community in NHS Scotland and identified a prioritised backlog of functionality that could be delivered, along with non-functional and data-migration requirements.

Public Sector

Supporting the Digital Workplace with a SharePoint Intranet

NHS National Shared Services (NHS NSS) is a national NHS Board operating right at the heart of NHS Scotland. They offer 55 core services on a national scale using best-in-class systems and standards

A key part of the organisations digital workplace strategy was to improve employee communication, collaboration and effectiveness. Central to this was the replacement of the existing Intranet which had become ‘a place for many employees to avoid, difficult to maintain and support’. 

Bridgeall designed and built a SharePoint platform customised to meet the specific user and business needs within NHS NSS  and subsequently made a significant contribution to their strategic objectives of reducing the amount of staff time spent on administrative tasks, improving customer engagement and providing the development team with a single, efficient communications channel. 

Public Sector
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Effective Project Management for NHS Greater Glasgow & Clyde

NHS GGC is the largest NHS organisation in Scotland and one of the largest in the UK. With an annual budget of £3.1 billion, and employing 39,000 people, it is responsible for the effective delivery of high quality health services to a population exceeding 1.14 million.

With technology being a key enabler of continuous improvement and transformation, the eHealth Directorate manages a large portfolio of projects at any one time. Consequently, a robust project portfolio management software solution was required to control the growing number and complexity of programmes under its control. With an over-reliance on manual processes, using numerous excel spreadsheets, project reporting had become a very time-consuming process.

Utilising SharePoint Online and Power BI, Microsoft’s data visualisation platform, the Bridgeall solution delivered a cost-effective way of standardising processes and documentation to support all stages of the project management lifecycle, reducing the need for less efficient processes.

Public Sector
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Responsive SharePoint Online Research Database

Rathbones is one of the UK’s leading investment management firms, responsible for over £44.5bn of assets under management. They advise and manage UK and international equity and fixed interest investments for individuals, families, trusts, charities, pension funds and institutions.

They sought a solution to enhance and replace an existing research database application, hosted in SharePoint 2007. The new application needed to be significantly faster than the existing research website, include advanced search and tagging functionality, have an advanced dashboard landing page, be multimedia friendly, deliver 99.9% availability, fully incorporate Thomson Reuters stock market data feeds and be fully secure.

Bridgeall developed and built a research database solution on top of SharePoint Online allowing users of the solution to view the companies’ up to date stock market data as well as internal and 3rd party research all in one location.

Finance
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Streamlined Governance and Information Management

One of the largest independently owned construction, infrastructure and support services companies in the UK, Robertson had an urgent requirement for improving the management and governance of construction project information across geographically dispersed sites

On-time and within budget, Bridgeall successfully delivered a secure governance management solution built using SharePoint Online. With direct links to their existing project information management solution, the streamlined approvals and authorisation process delivered a single source of the truth and tracked accountability. The SharePoint solution simplified the document governance and approval workflow ensuring that forms being used for each project are the latest authorised versions.

 

Construction
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Enabling Remote Working Supported by Windows Virtual Desktop

The Royal Edinburgh Military Tattoo (REMT) is dedicated to putting on spectacular performances each and every year with an annual audience of around 220,000 against the stunning backdrop of Edinburgh Castle. The Tattoo is an iconic Edinburgh institution and a sellout year after year after year.

With the rapid move to home working required as a consequence of  the Covid-19 pandemic the organisation need a solution that would allow staff to access key business systems and continue to operate on a business as usual basis.

A Windows Virtual Desktop (WVD) solution was delivered to the REMT management & sales teams to facilitate remote working during the Covid-19 pandemic. WVD delivered a low risk, predictable and rapid desktop migration enabling a BYOD strategy and use of cost-efficient staff devices. 

Entertainment

Supporting the Royal Edinburgh Military Tattoo

The Royal Edinburgh Military Tattoo (REMT) is dedicated to putting on spectacular performances each and every year with an annual audience of around 220,000 against the stunning backdrop of Edinburgh Castle. The Tattoo is an iconic Edinburgh institution and a sellout year after year after year.

The organisations microsite had been in use for several years and did not conform to up to date processes and ways of working, which resulted in additional manual work for REMT, with respect to organising performers and staff, as well as communication between the parties. 

Bridgeall developed a responsive production microsite to provide key services and support to performers and staff. Working with the REMT team Bridgeall built a new microsite that reduced the manual effort, is easy to use for groups and performers, and can be used to distribute additional information prior to and during the event. 

Entertainment

Comprehensive Email Security for the Royal Edinburgh Military Tattoo

The Royal Edinburgh Military Tattoo (REMT) is dedicated to putting on spectacular performances each and every year with an annual audience of around 220,000 against the stunning backdrop of Edinburgh Castle. The Tattoo is an iconic Edinburgh institution and a sellout year after year after year.

REMT recognised that email needs to be protected and managed or it risked exposing the business and  data to attack. Tattoo customers, visitors and the wider supply chain are far too valuable to take that chance. Email also needed to be effectively archived to meet growing compliance, e-discovery and legal obligations.

Bridgell implemented an email security solution to provide the business with effective cyber resilience capabilities.The solution increases REMT’s cyber resilience capabilities thereby preventing potential ransomware incidents, eliminating the impact of email outages, preventing data loss and protecting against malicious web activity all supported by staff cyber security awareness training.

Entertainment

A Modern SharePoint Intranet for Scotland’s National Dance Company

Currently celebrating 50 years of inspiring audiences on stage and beyond, Scottish Ballet is Scotland’s national dance company. Based in Glasgow, the company performs regularly across Scotland, the UK and internationally to audiences in excess of 100,000 per annum. To support their move to the cloud and Office 365 – a project also being managed by Bridgeall – there was a need to improve Scottish Ballet’s Intranet delivering key wins in a number of areas critical to the efficient management of the organisation.

Building on the successful completion of other Modern Intranet Projects with a range of clients across diverse industries, and working in close collaboration with Scottish Ballet’s internal management team, Bridgeall quickly delivered these improvements using the Microsoft Modern SharePoint framework. The project rationalised a number of key business processes bringing important content and information into one place supported by a bright modern theme.

Entertainment
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M365 Migration & Adoption for the Security Industry Authority

The Security Industry Authority (SIA) is the organisation responsible for regulating the private security industry in the UK. They are an independent body reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001.

As part of a continuing strategy to migrate to cloud based services, the SIA planned a move to the Microsoft 365 platform for a number of its ICT services. This had to happen with minimal disruption to the SIA whilst retaining all existing functionality and adopting new services where appropriate .  

Bridgeall were selected as the implementation partner to deliver the migration to M365 enabling the SIA to drive internal user adoption of O365, email, collaboration and productivity tools within the organisation.

Public Sector

Organisational Collaboration with a SharePoint Intranet

Tennent Caledonian is Scotland’s oldest and pre-eminent brewer. Based at the historic Wellpark Brewery in Glasgow, they brew an industry-leading portfoilio of beers led by the iconic Tennent’s Lager and Caledonian Best.

Bridgeall were engaged to design and deliver a SharePoint Online Intranet with the key aim of driving collaboration within the organisation.

The subsequent site was designed to fit with Tennent’s core corporate branding and included multiple feeds from social media and Google as well as feeds internally from Yammer.

Drinks

A Unique Approach to Tackle the Crisis in the Care Sector

Time for You Care (TFY Care) is a Care Inspectorate registered provider delivering support to people in the community.

TFY Care aimed to utilise technology to replace inefficient back office systems and reduce time consuming human processes to enable a greater percentage of the hourly rate that is available goes direct into the pocket of the care practitioner.

Bridgeall supported Time for You Care with the development their platform that allows for the management and delivery of care to be more efficient and attractive to those delivering, requesting and receiving care, and which ensures that the traditional management overhead of running a care business is greatly reduced.

Care

Empowering the Modern Intelligent Workplace at Wheatley Group

With an annual turnover of £350m, Wheatley Group owns or manages over 93,000 homes across 18 local authority areas. It is one of the largest and most dynamic housing, care and property management groups in the UK with a strong track record of innovation. The Group’s success has been externally recognised through many national and international awards and accreditations from organisations such as the European Foundation for Quality Management (Global Excellence Award) to Investors in People and the UK Government Cabinet Office for Customer Service Excellence.

Bridgeall has been working in close partnership with the internal management team responsible for the implementation of the Group’s Digital Strategy underpinning its 2020-2025 Vision – ‘Inspiring Ambition, Unleashing Potential’. This includes the delivery of O365 & SharePoint implementation and adoption services supporting the Group’s move to Microsoft Cloud Services and the establishment of a Modern Intelligent Workplace. A parallel ‘Leadership in a Digital Era’ project involves the design and delivery of a group-wide Senior Executive/Management Programme developing future digital leaders.

Housing

Streamlined Business Processes with Power Platform

Producing one of the best-known global whisky brands in the world, Whyte and Mackay had a requirement to simplify and streamline two key business processes covering new product requests and customer onboarding, redeveloping both into an integrated Sales Toolkit Solution.

Utilising the potential of Microsoft Power Platform for building sophisticated, integrated business solutions quickly, easily and at significantly reduced costs, the Bridgeall development team successfully delivered a robust customer onboarding and new product solution for W&M. By modernising and automating key business processes, the solution delivered immediate cost savings and productivity improvements by reducing repetitive manual tasks. Rapid, iterative and scalable development will allow the application to expand to encompass other business applications used by the sales team.

By delivering powerful solutions, built faster with low-code apps, Microsoft Power Platform delivers immediate ROI, speeding up your organisation’s journey to becoming a Modern Intelligent Workplace.

Drinks

Migration of Email and Shared Drive Content to the Cloud

WICS (the Water Industry Commission for Scotland) is a non-departmental public body with statutory responsibilities. Their mission is to manage an effective regulatory framework which encourages the Scottish water industry to provide a high-quality service and value for money to customers.

The Commission required a new cloud based e-mail service to replace the existing on-premises e-mail server and migration had to happen with minimum disruption.  A cloud based file sharing service was also required to mimic the existing network shares in use and access permissions and controls were required to ensure secure access was maintained.

Bridgeall’s proposal was to implement Office 365 for email and and migrate all file content from the on-premise shared drives into SharePoint Online in a structured manner. Consequently all versions of Office applications were upgraded and compliance ensured with Microsoft licensing.

Following the initial work we designed and implemented additional governance within SharePoint to address retention policies and records management.

Water
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