Dynamics 365 is a range of business applications, based in the cloud, that are designed specifically to support and enable your departments to be more productive, make better decisions and transform the way you work. Each Dynamics 365 solution easily integrates with the other modules available, allowing you to build up a single platform to run your entire business.
All of the applications are fully configurable and come with key workflows and processes to help your teams do more. Dynamics 365 is fully embedded across the Microsoft suite including Microsoft Teams, SharePoint and the Power Platform.
All of the applications are SaaS (Software as a Service) and have a pay monthly per user pricing model.
Dynamics 365 Sales
Dynamics 365 Sales is Microsoft’s business application for your sales team. It is designed to help your sellers manage pipelines, opportunities, leads and more. It is embedded with out of the box streamlined processes to improve seller productivity.
Dynamics 365 Sales is embedded with intelligent data and insights to help you manage your organisations sales. Full integration with LinkedIn Sales Navigator, Office 365 and Power BI available as standard.
Sales is a flexible, cloud-based solution and can be easily tailored to suit your organisation. It provides capability including lead tracking, sales workflows, reporting, opportunity management, and pipeline management.
Dynamics Sales also offers capability for customer portals that have a wide range of applications such as self-service, membership management and booking systems.
Full LinkedIn integration is available allowing you to manage prospects and connections from LinkedIn directly in Sales. A lighter version called Sales Professional is also available for SMBs.
Dynamics 365 Marketing
Dynamics 365 Marketing is Microsoft’s Marketing solution. With Microsoft Dynamics 365 Marketing, your business can maximise its marketing outputs by segmenting your contacts, accurately measuring campaign results, increasing the quality of your leads, and much more.
Microsoft Dynamics 365 Marketing has powerful marketing automation tools built in including customer journeys and worflows, powerful events management capability and a clear link/hand over to Dynamics 365 Sales.
Dynamics 365 Customer Service
Dynamics 365 Customer Service is a call centre and case management solution. It automates the processes you use to handle enquires, complaints and cases with intelligent workflows and routing.
Customer Service is embedded with intelligence, knowledge management and virtual agents to help you provide the best quality of service to your customers. Ensure your customer service agents have the right information and escalation routes for each customer they deal with.
- Track customer issues through cases
- Record all interactions related to a case
- Share information in the knowledge base
- Create queues and route cases to the right channels
- Create and track service levels through service-level agreements (SLAs)
- Manage performance and productivity through reports and dashboards
- Create and schedule services
- Manage conversations across channels
The Microsoft Power Platform is fully embedded across the Dynamics 365 suite. It provides market leading capability for automating tasks, visualizing data and building custom low code applications. Power Platform is a large source of business benefits derived from adopting Dynamics 365.