Microsoft Azure has emerged as a major rival to AWS in the IaaS sector according to a recent survey by 451 Research. Almost 35% of respondents named Microsoft as their most important IaaS provider, up from 20.2% in the previous survey dated 2015. Microsoft also closed the gap on AWS when it came to customer perception, posting above-average scores for overall promise and fulfi ...

According to figures released by MOSL*, and reported by Utility Week, thousands of business water customers have already switched retailer in the first week of the Open Market. In what was described as an “encouraging start” for the competitive market, an estimated 8,876 premises switched water retailer in the first week. This is in addition to the 7,500 customers pre-switchin ...

More evidence of the growing digital skills shortage in the UK has emerged from a recent survey by the British Chamber of Commerce. At a time when digital capability is becoming increasingly important, the survey reports that many UK businesses are facing a digital and IT skills shortage. As a consequence, many are stuck in a cycle of poor productivity threatening our internat ...

From Monday of this week, the non-domestic water market in England has been open for business. Over a million commercial water customers (businesses, charities and public sector organisations) can now shop around and choose their preferred retail service provider. The ‘Open Market’ is expected to deliver a wide range of benefits to commercial customers including: better value ...

Starting in September of last year, we published a series of five blog posts presenting best-practice advice covering strategic use of the cloud. Based on an extensive review of current research on cloud adoption trends around the world, The Cloud (Part 1) concluded that a tipping point had been reached. Over the next few years, worldwide cloud adoption would increase exponent ...

According to a National Audit Office report released last week, the UK government will need to spend £725 million over the next five years on training new digital staff. Two thousand new hires with digital expertise will also need to be employed to keep up with the pace of demand. Commenting on the emerging digital skills crisis in the public sector, NAO claim that Government ...

In our first blog post of 2017, we argued that successful digital transformation requires a combination of technology AND organisational change. Effective use of digital technology and excellence in software development provide the foundations for working differently. The greatest business value is derived, however, when technology is used to support organisational change, tra ...

Our previous blog post and Utility Week article argued that digital leaders were urgently required in the post-1st April deregulated water market in England. An earlier post presented a similar case for digital leadership in one of the other key sectors we operate in namely, North Sea Oil and Gas – see Do Oil and Gas Boardrooms Lack Digital Focus? It was with great interest, ...

Earlier this month, we reported that an article by Stephen Beer, Bridgeall MD, had just been published on Utility Week, the leading hub web site for the UK utility industry – Digital Transformation in the Deregulated Water Market. The article questioned whether the industry was ready digitally for the post-1st April competitive market. Water company management should assess th ...

In a recent blog post, we argued that there would be ‘winners’ and ‘losers’ in the deregulated non-domestic water market in England. ‘Winners’ will be water utilities who leverage the full potential of digital technology to drive competitive advantage in at least five key areas: engaging and connecting with customers; building digital operating advantage; deriving actionable i ...