We help organisations improve the performance and reliability of their custom applications with our support and maintenance services. This service is great for organisations who are relying on custom applications but are noticing some performance issues, bugs or unreliability in the platform.
Our support service
We have offered application support services for over 20 years. You will get a team of aligned UK-based developers that know your solution in depth. These are all experienced Microsoft certified developers with vast experience supporting and developing business critical solutions.
This allows us to offer strong SLAs with guaranteed response times and fixes as standard. On top of this we can build in options for application improvements as well as dealing with these on an ad hoc basis. Our service is completed tailored to your needs in terms of change days and SLAs.
Onboarding support
When it comes to signing up for our application support services we have a simple process. Firstly we carry out an application audit. Our review encompasses all key elements of your application and is focused on identifying and understanding any issues within your solution.
Key actions during this process include:
- A code review (both client and server side code)
- Assess the architecture and technology components used
- Assess the UI and workflows
- Assess the testing approach and coverage
- Assess the deployment process
- Assess the security setup.
This allows us to fully understand your application and provide you with not only a full report of your application but allows us to provide an accurate quote for supporting the application too.
Why choose Bridgeall?
Bridgeall has been a trusted application development, support and advice consultancy service for over 20 years. Building, reviewing and supporting mission critical custom applications for organisations across the UK. We have a large team of certified developers, solution architects and consultants. We are a Microsoft solution partner for Azure Digital and App innovation and cover a full range of languages and platforms.
Heineken – Streamlining Business Processes
Following a strategic decision to re-develop and standardise on Microsoft technologies, Bridgeall was selected from a competitive tender as one of Heineken UK’s SharePoint .NET and core ASP.NET preferred development partners based on our deep .NET experience, SharePoint know-how, agile development approach and rigorous software engineering discipline.
With the aim of delivering immediate improvements in business processes, the first project was to transition an Out of Hours Support Manager application from a variety of disparate departmental solutions, both Lotus Notes applications and spreadsheets, into a single application that streamlined the process for the business. This initial application would lay much of the framework for standardising subsequent applications. To ensure seamless integration, Bridgeall took a wider and longer-term view, developing a set of re-usable components and design elements that could be easily incorporated across the full programme.
Fair Start Scotland – Supporting Employment in Scotland
Fair Start Scotland (FSS) is Scotland’s employment support service providing assistance to those individuals ‘furthest from getting steady work’.
During the transition period from DWP, it became clear that a new Scottish IT system would be required to manage support and following a competitive tender, Bridgeall was appointed as the delivery partner for a new Scottish Employability Tracking Service (SETS).
Late delivery was not an option. The full project lifecycle – strategy, initiation, discovery, procurement, alpha, beta and transition to live service – had to be completed within 14 months; and at a fixed price. Working closely with FSS’s internal project team, and adopting an Agile approach, the Bridgeall software development team delivered on-time and under budget.
Energy Savings Trust – Reducing Scotland’s Carbon Footprint
EST is a social enterprise offering impartial advice on reducing the country’s carbon footprint. The Scottish Government asked EST to manage a project to design and build a register for the collection and validation of Energy Performance Certificates (EPC).
Bridgeall’s Microsoft accredited .NET development team designed, developed and deployed the new combined register within six months. An Agile development approach was essential to accommodate multiple third parties and frequent specification changes. The customised software solution developed by Bridgeall plays a key role in the Scottish Government’s drive to reduce the country’s carbon footprint, meeting the challenges of global warming. Circa 200,000 Energy Performance Certificates are generated annually from the new combined register.
Edrington – Tracking The Famous Grouse
Edrington makes some of the world’s best-loved Scotch Whiskies – The Macallan, Highland Park, The Glenrothes and The Famous Grouse. The Group had a requirement to improve the way it managed and tracked casks.
Developed on a SharePoint hosted app built using the latest version of ASP.NET MVC and SQL Azure, Bridgeall delivered a modern Cask Tracking System now in use across multiple locations in both Spain and Scotland. It allows Edrington to track cask creation, repairs and movements providing a detailed history for every cask, data integrity and a wealth of accessible management information. The project was successfully delivered on-time and under budget.
Community Justice Scotland – Breaking the Cycle of Re-Offending
Community Justice Scotland (CJS) is the national body responsible for reducing re-offending. An efficient and effective system for offender management is critical to achieving the organisation’s vision of breaking the cycle of re-offending.
Bridgeall is responsible for the support and on-going development of the Offender Management System used by CJS, the Scottish Prison Service, 1,200 social workers and 100 psychologists across 32 Local Authorities. A Bridgeall team comprising a Senior Project Manager, Solution Architect and Software Engineers work collaboratively to develop and provide on-going support for Community Justice applications. A new updated version of the system is developed and released annually.
Central Market Agency – Market-Critical Central System for the Water Sector in Scotland
The CMA administers the c£320M market for retail of water and wastewater services in Scotland. A key responsibility is to calculate the market-wide settlement of charges between the wholesaler, Scottish Water, and all retailers.
Bridgeall designed, developed, supported and enhanced the entire Central Systems underpinning this newly competitive market.
To assure the correctness of the market-critical settlement software, Bridgeall also built a flexible custom test solution providing rapid, precise and repeatable testing for a large number (1,000+) of complex billing scenarios.
Castle Water – Water Supplier Billing Solution for High-Value Customers
Castle Water is the leading independent water supplier to businesses and organisations across the UK. In common with all suppliers, their customers with trade effluent (TE) are, proportionately, their highest value customers. Trade effluent billing is complex and unnoticed data issues cause substantial revenue loss. Castle had a clear and obvious need for a highly accurate billing solution.
Building from our experience of developing market settlement solutions for the English and Scottish markets we designed our trevi Billing solution and implemented and manage for Castle Water in Microsoft Azure using SQL Azure and .NET. The solution bills all services for TE customers, automatically generates adjusted bills and includes consolidated (group) billing. It is the most accurate and re-active TE billing solution available and bills every penny on-time.
Castle Water is recognised as a market leader in trade effluent billing and in making the process simple for their customers.
BUUK – Service Desk & Monitoring Platform Integration
BUUK Infrastructure is the leading independent provider of last-mile utility networks, constructing and operating essential utility assets for over a million homes in the UK.
BUUK embarked on a project to raise the business wide visibility of the status of the critical systems in use within the organisation. The aim of the system was to centralise information from disparate IT monitoring systems into a clean colour coded interface so that it would be easy to understand for end users.
Bridgeall were approached to integrate BUUK’s service desk with the organisations core monitoring systems. Service desk tickets were automatically assigned an impact and urgency value and new rules created and used to assign a category and subcategory based on CMDB details streamlining processes.