Copilot for Microsoft 365 is a new powerful AI solution that embeds artificial intelligence into the Microsoft 365 suite you use every day. It provides users with capabilities such as understanding data, summarising, predicting, recalling, translating and creating content.

However, in order to be truly effective it needs access to data that resides outside of Microsoft 365 applications and data. With Copilot extensibility, you can augment Copilot for Microsoft 365 with custom skills and organisational knowledge specific to your enterprise and users to enable truly spectacular AI scenarios. You can extend Copilot’s skills by transforming your app into a plugin that increases user productivity across daily tasks and workflows. You can enrich the organisational knowledge accessible to Copilot by ingesting your enterprise data and content with Microsoft Graph connectors.

• Adding knowledge – You can enrich the organisational knowledge accessible to Copilot by ingesting your enterprise data and content with Microsoft Graph connectors.
• Adding skills – You can extend Copilot’s actionable knowledge by transforming your apps into plugins that increase user productivity across daily tasks and workflows.
• Enhancing overall experience (Preview) – With combining extra data sources that contain specific domain knowledge in a declarative copilot that includes instructions to guide the user through the workflow and match intents. Declarative copilots can seamlessly integrate with plugins and connectors.

Extend Copilot for your scenario

Copilot extensibility helps your collaborative workspace to be more productive by bringing key information, common tools, and trusted processes to where people increasingly gather, learn, and work. Create something brand new for Copilot or integrate an existing app.

Here are some practical examples of what you can develop for your organisation:

• Issue tracking –Say you are looking at issue tracking across your engineering or IT team, you can connect to your Project Management software and help desk solution to easily incorporate all this data into Copilot. You can provide an ability to request updates on all issues.
• Sales information – Support your sellers and customer service teams by incorporating your CRM and ecommerce data into Copilot. You can create an interface helping save your sales team time and provide better information.
• Product Inventory – By connecting copilot to your internal product database or warehouse management solution you can easily create an inventory solution that is more intuitive and integrated into M365.
• Other collaboration platforms – Say your organisation uses Zoom, Slack or Google workspace. You can easily connect all of this data into Microsoft Graph to consolidate the data for a single unified searchable interface.

Copilot for Microsoft 365 is an extremely powerful AI solution that allows any organisation to improve productivity and user experiences. The clear next step for improving its effectiveness is to improve the data it has access to, the more information available the better it will perform.

To learn more about extending Copilot in your organisation, visit our Copilot services or contact us today.