Our Utility Week Post on 'Digital Transformation in the Deregulated Water Market'
Building on our considerable experience* in the water utility sector, an article by Stephen Beer, Bridgeall MD, has just been published on the Utility Week web site.
With only three weeks to go until the English business water retail market opens to competition, the article questions whether the industry is ready digitally for deregulation?
There will be ‘winners’ and ‘losers’ in the open market.
‘Winners’ will be water utilities who leverage the full potential of digital technology to drive competitive advantage in at least five key areas: engaging and connecting with customers; building digital operating advantage; deriving actionable insight from data; supporting collaboration and knowledge sharing; business transformation.
As the industry prepares for a more competitive marketplace, water company management should assess their digital preparedness in each of these areas.
With strong evidence emerging that ‘leading digital’ companies outperform others, we will find out very soon who is digitally ready.
You can access the full article here – Water Deregulation: Digital Transformation is Critical
*Footnote: Bridgeall has successfully delivered on a number of digital transformation projects in the deregulated water utility sector. We developed the Central Systems for CMA (Central Market Agency) underpinning the deregulated non-domestic water industry in Scotland. We are currently working closely with CGI in developing the settlements system within the Central Market Operating System (CMOS) for the deregulated non-domestic water market in England, for MOSL. Bridgeall are also working on a number of digital transformation projects for major water companies gearing up for the open market.
Further details can be found here http://www.bridgeall.com/case-studies/central-market-agency-billing-solution/ and here http://www.bridgeall.com/blog/dive-into-open-water-market/