The State of Digital in UK Local Government
Recent research by PwC highlights a number of concerns re-the state of digital in UK local authorities.
These include a lack of preparedness for cyber-attacks and a significant decline in confidence in the ability of local authorities to implement digital transformation. This is happening against a background where there is growing citizen appetite to have more services delivered online.
Key headline findings from the report are as follows:
- 76% of UK local authority CEOs are concerned about cyber threats, but only 35% are confident that staff are well equipped to deal with an attack. Almost all of the CEOs surveyed (97%) stated that they are currently addressing cyber breaches affecting business information or critical systems.
- Only 34% of the 2,000 citizens surveyed trusted their council to manage and share their data and information appropriately.
- Over the last 12 months, there has been a significant drop in confidence in the ability of UK local authorities to manage digital disruption. The proportion of local authority leaders who believe that technology will help them better engage with communities and residents has jumped from 54% in 2016 to 83% in 2017. However, only 61% are confident in their ability to digitally transform service delivery, down from 76% in 2016.
- There is a growing appetite for more council services to be available online. Four in ten (44%) say they would like more online services overall. This increases to 56% for 18-34 year olds.
The report concludes that emerging digital technologies provide exciting opportunities for changing traditional ways of working in the public sector, creating new value, experience and insight. In particular, local authorities should do more to embrace the value of data, investing in analytic capabilities to inform decision-making, drive smarter, earlier interventions and influencing behaviour, thereby reducing risk and cost;
More details, with a full description of the methodology used can be found here – The Local State We’re In.