The Digital Gap in Public Sector Transformation

The Digital Gap in Public Sector Transformation

Research conducted by iGov Survey, in January/February 2017, evaluated the digital transformation progress being made by UK central and local government.

Based on responses from 235 individuals representing 180 unique organisations, the report concludes that a major ‘digital gap’ still exists between how services are currently delivered and how they should be delivered in a modern, digital public sector. While good work has been done to kick start digital adoption across central and local government, a lot still needs to be done before departments transform how services are delivered.

Major barriers to change will need to be overcome before the estimated £2 billion savings in online service delivery are achieved.

Summary of Key Findings:
  • Only 13 per cent of those surveyed believed that their organisation was ‘fully embracing all opportunities to deliver services digitally’; 45 per cent stated that they were ‘embracing digital as much as possible but major barriers to further progress existed’.
  • Four main barriers to digital transformation were identified – cultural resilience (58% of respondents), difficulties in migrating data from legacy systems (56%), lack of necessary in-house skills (55%) and transformation costs (53%).
  • On a more optimistic note, 61 per cent of those surveyed claimed that their organisation had a ‘formal digital strategy’. Over half of these (51%), however, stated that they were only ‘at the start of their digital journey’.

You can download the full report here – Closing the Digital Gap: Digital Transformation in Central and Local Government 2017

Our Take

Based on our extensive experience of working closely with a range of public sector organisations, the key findings of the iGov report very much match our own thoughts in this area.

The need for public sector organisations to transform digitally is now widely accepted by most senior executives. The argument ‘WHY transform’ has been won. The focus has now shifted to the HOW of transformation, overcoming the barriers and obstacles preventing central and local government departments from leveraging the full potential of digital technology for improving the efficiency and effectiveness of public service delivery in an era of austerity.

In our new blog series ‘Accelerating Digital’, we examine the key pillars of successful digital transformation, providing highly practical advice on the key steps involved in ‘getting there’. Using illustrative case examples, we will profile the key technologies and project management procedures required to deliver certainty in your transformation initiatives – ensuring that the digital actions and initiatives you take are fully aligned with and supportive of agreed goals and objectives, delivered on-time within budget.

The first article in the series can be found here – Accelerating Digital Transformation (Part 1): From the WHY to the HOW